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RoseaThemes

For schools & universities

Maintenance & Priority Access Annual

Reliable performance, ongoing updates, and priority technical support for educational institutions running Moodle or IOMAD.

Choose a tier by approximate active users. Response times are business-day targets for technical issues tied to RoseaThemes products; scope and fair-use rules apply.

Email for a quote Open support portal

Annual tiers (excl. tax)

User counts are indicative capacity bands for your institution. Final tier is confirmed during onboarding. EUR and PLN amounts are indicative equivalents for budgeting; your quote or invoice may be in USD or as agreed. Choose a currency with the tabs below.

Small
Small institutions

Up to 1,000 users

$990

per year · excluding tax

  • Priority email support (response within 72h)
  • Bug fixes & security updates
  • Basic assistance with setup and configuration
  • Access to support portal

Medium
Medium institutions

1,000 – 10,000 users

$1,990

per year · excluding tax

  • Faster support response (48–72h)
  • Priority queue over Small tier
  • Updates & compatibility improvements
  • Assistance with installation and configuration
  • Access to support portal

Large
Large institutions

10,000 – 25,000 users

$3,490

per year · excluding tax

  • Priority support (24–48h response)
  • High-priority queue
  • Advanced troubleshooting assistance
  • Updates, fixes & performance optimization
  • Guidance for scaling and usage

Enterprise
Largest institutions

25,000+ users

from $4,990

per year · excluding tax

  • Fastest response times (24h or less)
  • Dedicated priority handling
  • Support for complex environments
  • Assistance with integrations and scaling
  • Optional onboarding & consulting

Most universities choose Maintenance & Priority Access to keep learning environments stable and to resolve theme-related issues faster across Moodle or IOMAD.

Optional add-ons

Onboarding & setup assistance

One-time implementation support

Depending on scope:

USD $1,000 – $3,000

Extra support capacity

For high-demand institutions

Custom pricing for peak periods and larger support workloads.

Without a maintenance plan

Standard product support is provided on a best-effort basis:

  • No guaranteed response time
  • Lower priority in the support queue

Why this model works

  • Larger institutions naturally align with higher tiers for capacity and response-time expectations.
  • Clear SLAs reduce open-ended back-and-forth and set procurement-friendly expectations.
  • Your team gets a straightforward basis for renewals and internal approvals.
  • Framed as ongoing operations for serious LMS deployments—not an ad-hoc “paid support” upsell.

Get started

Email support@rosea.io with your institution name, approximate active users, Moodle/IOMAD version, and themes in use. We will confirm tier, scope, and next steps.

Fair usage applies so we can protect response quality for every customer. Heavy or abusive ticket volume may require a capacity add-on or tier adjustment—we will always discuss this with you first.

Prices and response-time targets are subject to change; the agreement in your order confirmation prevails. Nothing on this page overrides your product license or marketplace terms.